Frequently Asked Questions
Sales Questions
- How are my products delivered?
- Do I receive a boxed product, CD and/or printed manuals?
- How long does it take to get my product?
- How do I get an invoice of my purchase?
- Do you charge any sales taxes?
- What kind of payment methods do you accept?
- I am not able to download the software after purchasing the annual support. I click on the link Re-Download, and it keeps returning me to order information page for my order.
- I have previously purchased an earlier version of the software. Can I download the latest version?
- I recently purchased the support renewal and immediately checked for an update to my product. It indicated there were no new updates in the UPDATES section of the Customer Support Centre.
- I just placed an order for your software via PayPal and I have not received my registration keys or access links to the software.
Technical Questions
- How to place a registered Active@ Boot Disk product into a Windows PE image for use in a network PXE boot environment?
- How to load Active@ Boot Disk over the network via PXE environment on Windows® Server platform?
- How to load Active@ Boot Disk over the network via PXE environment on a Windows® 10 computer?
- Does Active@ Boot Disk support booting tablets?
- How to get to your Boot Menu or your BIOS settings? It is a list of PC brands with their corresponding hot-keys.
- The Active@ BootDisk Creator utility will not recognize the USB memory stick plugged into the system.
- What is the difference between Data Studio and Boot Disk?
- How to change Keyboard layouts while in the Active@ Boot Disk Environment?
- Can I automatically assign a static IP address when booting up into Active@ Boot Disk for Windows?
- We are using a WinPE environment that is booted into via PXE from a Windows Deployment Server. I am wondering if there is a way for us to copy registry information and files into the WIM file that we boot from so the applications are already installed and registered? Or will I need to script the installation and registration to occur each time we boot into WinPE?
- The Active@ Boot Disk bootable media is not booting up my system after I've selected the correct Boot Priority. It either sits at a blank screen or just tries to boot up from my hard drive. What can I do?
- The Active@ Boot Disk cannot see the drives in my system, what can I do so they would be detected?
- Is it possible to add new registry entries or modify registry for bootable configuration?
- How can I try Active@ Boot Disk before purchase?
- How to make a bootable CD? How can I write ISO files to CD or DVD?
- How to boot and run software from CD-ROM?
- What are ISO image files?
- Are all the programs on the Active@ Boot Disk Pro FULL versions?
- I get the message 'The bios in this system is not fully ACPI compliant', and everything came to a stop.
- I've booted from the Windows Boot CD provided and cannot find the disk C drive or the SAM database. Why can't the software find it?
- Cannot boot to the Active@ Boot Disk for Windows CD-ROM. The error CDBOOT:... Couldn't Find BOOTMGR appears.
- Is it possible to store an image which is greater than 4 gigabytes onto a bootable USB memory stick?
- Why does the computer reboot after 72 hours after running anything from within Boot Disk?
- I have a laptop with win 7 and the HD is bitlocked. How do I boot from Boot Disk and then run a chkdsk? How to I boot from the CD and then run a drive defrag?
- How to Boot Computer from CD / DVD or USB Flash Drive?
- If I boot my computer from CD, is it still possible to use a CD drive to burn data to another blank CD?